1. ABOUT THIS POLICY
Team Prime Gym ("Team Prime", "we", "us" or "our") respects your privacy. This policy explains the kinds of personal information we may collect, how we collect and hold it, why we use or disclose it, and how you can ask for access, correction or make a complaint.
We aim to handle personal information consistently with applicable Australian privacy law, including the Australian Privacy Principles where they apply to us.
2. INFORMATION WE MAY COLLECT
Depending on how you deal with us, we may collect:
- your name, age or date of birth and contact details;
- enquiry details, preferred visit times, training goals and experience;
- membership, attendance, access and service records;
- billing and transaction information, although payment details may be handled by a payment provider;
- coaching notes, progress information and body-composition records where you choose to use those services;
- health, injury, accessibility or emergency information you provide where relevant to safe participation;
- feedback, complaints, reviews, photographs or testimonials where supplied or authorised; and
- website information such as IP address, device, browser, referral source and interactions recorded in standard server logs or analytics.
Please do not submit detailed medical information through a website enquiry form. Contact the gym directly if health or accessibility information needs to be discussed.
3. HOW WE COLLECT INFORMATION
We generally collect information directly from you, including through website forms, phone calls, email, social media, in-person discussions, membership or service forms, coaching sessions and payment or access systems. We may also receive information from a parent or guardian, sporting club, authorised representative, referral source or service provider where appropriate.
Our website forms are processed by Web3Forms. Google Maps, Google Reviews and Instagram links or embeds are operated by those third parties and are subject to their own privacy practices.
4. WHY WE USE INFORMATION
We may use personal information to:
- respond to enquiries and arrange visits, memberships, coaching or club sessions;
- administer access, bookings, payments, accounts and member communications;
- understand goals and provide requested programs, coaching or assessments;
- support safety, incident management and the operation of the facility;
- improve our services, website and member experience;
- send service messages and, where permitted or agreed, marketing communications;
- manage feedback, disputes and complaints; and
- meet legal, insurance, accounting, security and regulatory requirements.
You may opt out of marketing messages at any time using the unsubscribe option or by contacting us. Service and membership administration messages are not marketing.
5. WHEN WE MAY DISCLOSE INFORMATION
We may disclose information to Team Prime staff and coaches who need it, and to service providers that support website hosting, forms, communications, member management, access, payments, analytics, professional advice, security or business administration. We may also disclose information with your consent, to protect health or safety, to investigate suspected unlawful activity, or where required or authorised by law.
We do not sell personal information.
6. OVERSEAS PROCESSING
Some technology providers may process or store information outside Australia. Web3Forms states that it operates from India and uses providers including Amazon Web Services, Cloudflare and Hetzner, whose infrastructure may process data in multiple regions. This means website submissions may be processed in India and potentially in the United States, Europe or other locations used by those providers.
Provider locations and infrastructure can change. We take reasonable steps to use reputable providers and manage overseas processing appropriately.
7. STORAGE, SECURITY AND RETENTION
We use reasonable administrative, physical and technical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, our business administration, dispute management and legal or insurance requirements. We take reasonable steps to delete or de-identify information when it is no longer required.
8. WEBSITE TECHNOLOGIES
The website and its hosting providers may use essential technologies, security tools and standard logs to operate and protect the site. If analytics or advertising tools are enabled, they may use cookies or similar technologies to measure visits and campaign performance. Browser settings can be used to manage cookies, although disabling essential technologies may affect site operation.
9. PEOPLE UNDER 18
The minimum age to join or use Team Prime membership services is 16. We do not knowingly invite website enquiries from anyone under 16. People aged 16 or 17 should contact Team Prime so the team can explain the applicable joining and access process.
10. ACCESS AND CORRECTION
You may ask for access to personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity and may decline a request where permitted by law, in which case we will explain why where required.
11. PRIVACY QUESTIONS OR COMPLAINTS
Please contact us first with a privacy question or complaint. Explain what happened and the outcome you are seeking. We will acknowledge and assess the matter and aim to respond within 30 days. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. CONTACT
Team Prime Gym
564–566 Mt Alexander Road, Ascot Vale VIC 3032
Email: admin@teamprimegym.com.au
Phone: 0421 744 459
13. CHANGES TO THIS POLICY
We may update this policy when our practices, providers or legal obligations change. The current version will be published on this page with its updated date.